Frequently Asked Questions
Everything you need to know about ISNTREE products, shipping, and our commitment to clean beauty.
Are ISNTREE products suitable for sensitive skin?
Yes, our products are formulated with the philosophy of 'Green Beauty.' We use safe, skin-friendly ingredients and avoid harmful additives. Most of our lines are dermatologically tested to ensure they are gentle enough for sensitive skin types.
Does ISNTREE test on animals?
No, ISNTREE is a cruelty-free brand. We do not conduct animal testing on any of our products or ingredients, nor do we request third parties to do so on our behalf.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery progress in real-time.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. If you receive a defective or incorrect item, please contact our customer support team immediately for a replacement or refund.
What payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
How do I check the expiration date of my product?
The expiration date is typically printed on the bottom of the container or the crimp of the tube in YYYY.MM.DD format. We recommend using products within 12 months of opening for maximum efficacy.